Terms of Service

Please read these terms carefully before using our services

Last Updated: May 2026

Welcome to What It Takes Coating Supplies Sacramento. These Terms & Conditions govern your use of our website, online store, products, services, digital advertising forms, and any purchases made through our website or directly through our Sacramento branch.

By accessing our website, submitting a form, creating an account, placing an order, or purchasing products from us, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

Use of Our Website

You may use our website for lawful purposes only, including browsing products, placing orders, requesting information, contacting our team, and learning about our products and services.

You agree not to:

  • Use the website for fraudulent, unlawful, or harmful activity
  • Attempt to interfere with the security or functionality of the website
  • Copy, reproduce, or misuse website content without permission
  • Submit false, misleading, or inaccurate information
  • Use our website or content to compete with our business

We reserve the right to restrict access, cancel orders, or terminate accounts if we believe these terms have been violated.

Product Information

We make reasonable efforts to provide accurate product descriptions, pricing, specifications, availability, images, safety information, and application guidance. However, product details may change without notice, and we do not guarantee that all website information is complete, current, or error-free.

Product images are for general reference only. Actual packaging, color, finish, size, or appearance may vary.

Customers are responsible for reviewing product labels, technical data sheets, safety data sheets, manufacturer instructions, coverage rates, application requirements, and suitability before use.

Professional Product Use

Many products sold by What It Takes Coating Supplies Sacramento are professional-grade coating materials, tools, equipment, chemicals, and surface preparation products intended for trained contractors, installers, and qualified users.

By purchasing from us, you acknowledge that:

  • You are responsible for proper product selection and use
  • You will follow all manufacturer instructions and safety requirements
  • You will use appropriate personal protective equipment
  • You are responsible for jobsite conditions, surface preparation, mixing, application, cure times, ventilation, and environmental conditions
  • Results may vary based on surface condition, installer experience, product compatibility, weather, moisture, temperature, and preparation methods

We may provide product recommendations or general guidance, but this does not replace manufacturer instructions, professional judgment, or onsite testing.

Pricing and Availability

All prices are subject to change without notice. We reserve the right to correct pricing errors, product description errors, stock errors, or other inaccuracies at any time.

We may refuse, cancel, or modify an order for reasons including but not limited to:

  • Product unavailability
  • Incorrect pricing
  • Incorrect product information
  • Payment issues
  • Suspected fraud
  • Shipping restrictions
  • Errors in website listings

Order confirmation does not guarantee final acceptance or product availability.

Orders and Payment

By placing an order, you confirm that all billing, shipping, contact, and payment information provided is accurate and that you are authorized to use the payment method submitted.

Payment may be processed through third-party payment providers. We are not responsible for delays, errors, or issues caused by payment processors, banks, or card providers.

Orders may be subject to applicable California sales tax, shipping charges, handling fees, or other charges shown during checkout.

Local Pickup

Local pickup may be available from our Sacramento branch at:

4021 North Freeway Blvd, Suite 100, Sacramento, CA 95834

Pickup availability depends on inventory, order processing, product type, and store hours. Customers must wait for confirmation before arriving to collect an order.

For safety and accuracy, customers may be required to show order confirmation, identification, or proof of purchase at pickup.

Damaged, Missing, or Incorrect Items

Customers should inspect all orders upon delivery or pickup. If an item is damaged, missing, incorrect, or defective, please contact us as soon as possible with your order number, photos, and a description of the issue.

We may request that damaged items, packaging, or shipping materials be retained for carrier inspection.

Claims may be denied if they are reported late, lack supporting information, or involve product that has already been used, mixed, opened, altered, or installed.

Returns and Refunds

Returns may be accepted at our discretion and in accordance with our posted return policy.

Returned products must generally be unused, unopened, in original packaging, and in resalable condition. Certain items may not be eligible for return, including:

  • Opened coatings, resins, chemicals, pigments, or liquids
  • Special order products
  • Clearance or final sale items
  • Used tools or equipment
  • Custom orders
  • Products damaged after pickup or delivery
  • Products stored improperly by the customer

Refunds, exchanges, or store credits may be issued according to our return policy and the condition of the returned item. Shipping fees, delivery fees, handling fees, and special order fees may be non-refundable.

Product Storage and Handling

Customers are responsible for properly storing and handling all products after purchase. Coatings, resins, pigments, chemicals, and related materials may be sensitive to heat, cold, moisture, sunlight, contamination, shelf life, and storage conditions.

We are not responsible for product failure, reduced performance, or damage caused by improper storage, expired material, contamination, misuse, incorrect mixing, or failure to follow manufacturer instructions.

Training, Advice, and Technical Support

We may provide product information, training, demonstrations, technical guidance, or general recommendations. This information is provided for educational and support purposes only.

The customer remains responsible for determining whether a product, system, or method is suitable for a specific project. We recommend testing products in a small area before full application.

Digital Advertising, Forms, and Lead Submissions

Our website may be promoted through Google Ads, Meta Ads, social media advertising, search engines, email campaigns, and other digital advertising platforms.

If you submit your information through a website form, quote request, contact form, advertisement, landing page, or lead form, you agree that we may use the information provided to respond to your inquiry, provide product information, process requests, improve our services, and communicate with you about relevant products or services.

Submitting a form does not create a purchase obligation.

Email and SMS Communications

By providing your email address or phone number, you agree that What It Takes Coating Supplies Sacramento may contact you about your inquiry, order, quote request, account, product availability, training, promotions, or related services.

Consent to receive marketing communications is not required to make a purchase.

Privacy

Your use of our website is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, store, share, and protect personal information.

California residents may have additional privacy rights under applicable California privacy laws. Please review our Privacy Policy for details about notices, consumer rights, and how to submit privacy requests.

Cookies, Tracking, and Advertising Technologies

Our website may use cookies, pixels, analytics tools, conversion tracking, remarketing tags, and similar technologies to improve website performance, measure advertising results, and provide relevant marketing.

These tools may collect information such as device data, browser type, pages visited, form interactions, referring source, and advertising engagement.

For more information, please review our Privacy Policy and cookie or tracking disclosures, if available.

Intellectual Property

All website content, including text, images, graphics, logos, icons, product descriptions, videos, page layouts, and other materials, is owned by What It Takes, our suppliers, or licensed content providers.

You may not copy, reproduce, modify, distribute, display, or use our content without written permission.

Manufacturer names, product names, logos, and trademarks belong to their respective owners.

Third-Party Links and Services

Our website may link to third-party websites, manufacturer resources, payment processors, shipping carriers, advertising platforms, or other outside services.

We are not responsible for third-party websites, policies, content, products, services, security, or practices. Accessing third-party websites is at your own risk.

Manufacturer Warranties

Some products may include manufacturer warranties. Warranty terms, coverage, exclusions, and claim procedures are controlled by the manufacturer.

What It Takes Coating Supplies Sacramento does not create additional warranties unless expressly stated in writing.

Disclaimer of Warranties

To the fullest extent permitted by law, our website, products, information, and services are provided on an “as is” and “as available” basis.

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and suitability for a specific project.

Nothing in these Terms & Conditions limits rights that cannot be waived under applicable law.

Limitation of Liability

To the fullest extent permitted by law, What It Takes Coating Supplies Sacramento, its owners, employees, affiliates, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, punitive, or business interruption damages arising from your use of our website, products, services, or information.

This includes, but is not limited to, loss of profits, project delays, coating failure, labor costs, replacement costs, surface damage, installation issues, or loss of business, except where liability cannot be limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless What It Takes Coating Supplies Sacramento, its affiliates, employees, owners, suppliers, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your use or misuse of products
  • Your violation of these Terms & Conditions
  • Your violation of any law or regulation
  • Your submitted content or information
  • Your project, installation, jobsite, or customer dispute
  • Your failure to follow product instructions, safety requirements, or manufacturer guidelines

California Proposition 65 Notice

Some products sold by What It Takes Coating Supplies Sacramento may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, visit the California Proposition 65 website.

Customers are responsible for reviewing product labels, safety data sheets, manufacturer warnings, and applicable workplace safety requirements before use.

Compliance With Laws

Customers are responsible for complying with all applicable laws, codes, rules, safety standards, environmental regulations, building requirements, workplace safety requirements, and disposal rules related to the purchase, transport, storage, use, and disposal of products.

This may include local, state, and federal regulations related to chemicals, coatings, VOC limits, hazardous materials, waste disposal, ventilation, PPE, and jobsite safety.

Governing Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes arising from these Terms & Conditions, website use, purchases, or services shall be handled in accordance with applicable California law.

Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website or services after changes are posted means you accept the updated Terms & Conditions.

Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining sections will continue in full force and effect.

Contact Information

If you have questions about these Terms & Conditions, please contact us:

What It Takes Coating Supplies Sacramento
4021 North Freeway Blvd, Suite 100
Sacramento, CA 95834
Phone: (916) 507-3915